Exchanges

Prefer a different color? Dripper size not quite right? Prefer electric over stovetop? Aunt Betsy bought the wrong thing for your birthday?

We are happy to process exchanges for unused products within 30 days of purchase or receipt. If it’s a gift and you’re not sure when it was purchased, don’t stress. Just reach out and let us know who purchased it for you and we can track down the order.

To process a return, please contact Customer Service at hello@fellowproducts.com with your name, email, order number, and reason for exchange. You will be provided an RMA number and be told how to proceed with the exchange. We usually provide store credit that you are able to put towards any item(s) available on our website.

**Please note that we can only accept exchanges that were purchased on our website (www.fellowproducts.com) or at our store in San Francisco. If you purchased from Amazon, please contact Amazon’s customer service department directly. If you purchased from a retailer, please contact their customer service department directly.

Customers are responsible for all shipping costs unless the item is deemed defective by Fellow and a return label is provided.

Returns

We strive to make sure you are as happy and caffeinated as possible! If you have questions about your product, need brewing tips, or think something might not quite be right, please contact us and we’d be happy to help you.

If you would like to return your product, returns are accepted in the original packaging within 30 days of purchase. Returned products should be unused and undamaged. Returned products that are used or damaged will be subject to a 15% restocking fee, calculated from the price paid by the customer at time of purchase.

To process a return, please contact Customer Service at hello@fellowproducts.com with your name, email, order number, and reason for return. You will be provided an RMA number and told how to proceed with the return.

Customers are responsible for all shipping costs unless the item is deemed defective by Fellow and a return label is provided.

All refunds are processed to the original payment method used, unless approved by Fellow. Please allow 1-2 weeks for refunds to be reflected on your credit card.

Please note we can only accept exchanges that were purchased on our website (www.fellowproducts.com) or at our store in San Francisco. If you purchased from Amazon, please contact their customer service department directly. If you purchased from a retailer, please contact their customer service department directly.

Repair/Replacement

Before contacting us regarding a repair or replacement, please view our page on product warranties. If you have any concerns or issues with your purchase, please contact us! We’d be more than happy to help to be sure you’re reaching your maximum brewing potential. We play with kettles, glassware, and drippers all day — we’re more than familiar with what can go wrong and how to get you back on track.

Please contact Customer Service at hello@fellowproducts.com with your name, email, order number, and product in question and we can get right to the bottom of it. Photos are welcomed and helpful. If you are able to provide a step-by-step breakdown of the issue you’re experiencing and when it occurs, that is also helpful in troubleshooting your issue quickly.

If your concern is urgent for whatever reason, please type “CALL IN REINFORCEMENTS” in the body of the email and your ticket will be escalated. Otherwise, you can expect to hear back from us within 1-3 business days, depending on request volume and our coffee intake that week.

We are happy to assist with general questions related to our products, though we can only directly service and replacement products that were purchased on our website (www.fellowproducts.com) or at our store in San Francisco. If you wish to replace a defective product purchased via Amazon or a retailer, please contact the corresponding Customer Service department and they will help you. If you need support from Fellow for your request, let us know.