We're hiring.

And we'd love to buy you a coffee.

 

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Account Manager

 

What is an “Account Manager” at a growing product start-up?

At Fellow, an Account Manager is the link between our products and the incredible retailers that sell them. You are the face and voice of our brand to the outside world… so stay away from garlic.

We are searching for communicative candidates who are proactive and passionate about the products they sell and the clients they serve. The ideal candidate is passionate about coffee or design, but this is not a requirement. Account Managers at Fellow are the main point of contact for our many retailers. They build long-lasting, mutually beneficial relationships, always striving to find the products which best fit the needs of the client, while simultaneously growing Fellow’s sales. They also aid internal departments by collecting information, assisting in the processing and analysis of client data and complaints, supporting marketing efforts, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

As an Account Manager you’ll be responsible for a book of business. Your success hinges on the success of your clients. In addition to growing the accounts assigned to you, you’ll be tasked with identifying and closing new accounts within your category.

A bit about Fellow

First, what we are not:

Fellow is not a tech start-up and will not be worth 4 billion dollars in three months. Ain’t going to happen folks. Fellow does not offer a free shuttle, onsite meals, or gym memberships. Sorry. Although on occasion you will be required to lift 15 pound shipping boxes, so I guess that counts as a free workout. We just want to be transparent from the get go.

What we are:

Fellow aims to bring thoughtfully designed products to people around the world. We are focused on coffee products that enhance or simplify the brewing process and experience.

A bit about you:

You love to delight the customer and make it your mission to provide excellent customer service to all of your accounts. Aggressive sales goals motivate you instead of intimidate you. At the end of each week you are excited to share your sales numbers with the team. You’re confident and seek out challenges. A “no” to you means that you are just that much closer to a “yes” from the next customer. You have a passion for design and enjoy nerding out over cool features and benefits. You can appreciate the difference between an African coffee and a Central American coffee.

You’re scrappy.  The thought of working for Big Business repulses you. Your middle name is “Strategic problem solver who is really good at getting things done.” The reality is there are many things that need to get done and only a couple people to do the lifting. You are quick to help in anyway possible.

Required Skills

  • 1-5+ years of sales experience – preferably selling physical products
  • Track record of sales success (top 10% of company)
  • Prior experience at a start-up is a plus (tells us you are scrappy)
  • Undergraduate degree

Compensation

  • Salary + commission based on experience level

Send resume to jake@fellowproducts.com with subject line “Account Manager”.

Mechatronics Product Engineer

 

Do you want to take your professional experience beyond a sliver of responsibility like concepts generation, making prototypes or creating presentations?  Do you want the responsibility to develop a product that is actually manufactured and used by thousands of people everyday? Fellow is looking for a devoted mechatronics engineer like you.

ABOUT FELLOW:

Fellow’s mission is to help people perfect their ‘liquid craft’ by marrying professional knowledge, relevant functionality and thoughtful design. From the outside, Fellow makes high-end coffee equipment for the world’s best baristas and home enthusiasts. But peeking under the hood reveals many intertwined endeavor that make up the brand, which may help you understand Fellow’s growing attention and future growth ambitions.

Fellow is a small but ‘real’ company: revenue generated via product sales, products available at on- and off-line retailers like Crate & Barrel, Williams Sonoma, West Elm, Amazon, and distributed internationally in over 40 countries.  The products have won numerous design awards like international RedDot design award, are featured at MOMA design stores, and available in hundreds of the best cafes across America. Our physical retail store in the heart of Mission district, San Francisco, serves to be a playground to experiment and redefine what ‘customer experience’ really means as a brand; a mashup of a design museum, cooking class, and cafe.  International barista champions as well as cafe staff choose Fellow products as their de facto tool of choice, which is a proof that our products are professional grade and friendly to a broader audience.

Fellow team is small but made up of dedicated individuals who bring our own ‘craft’ into the profession: sales and marketing, brand, design and engineering, and cafe operations.  Collective experiences come from Blue Bottle, Oracle, IDEO, Intuitive Surgical, GoPro, and Stanford Graduate School of Business, just to name a few.

Born out of a passion in craft, boosted via Kickstarter campaigns, and gained relevance and adoption by professionals and the community, Fellow is at a phase change moment to propel the company forward while deeply grounded in products, brand, and operation.

ROLE AND RESPONSIBILITIES:

As Fellow’s product portfolio expands into more ‘smart’ products, this person plays a significant role as an early member of mechatronics engineer joining Fellow’s small product team.  Scope spanning across developing Fellow’s next products to analyzing product misbehaviors, the engineer will have hands-on ‘elbow deep’ involvement, wearing many hats along the entire product development cycle.  Significant professional growth is expected.

Responsibilities may include but not limited to:

  • Product Development: initiate and own new product development.
  • Research: analyze competitive landscape, understand regulatory requirement, investigate technical root cause, and provide recommendations.
  • Manufacturing and Quality Control: support production at contract manufactures, incorporate process improvement, document quality control SOP, own sustaining engineering for current products.

The engineer reports to director of Product Design and Engineering.

PROFESSIONAL QUALIFICATIONS:

  • 2-4 years of mechatronics hardware experience in consumer electronics, power tools, home appliances (or similar relevant industry)
  • Experience in EE system architecture
  • Experience in control systems
  • Experience in specifying PCB design
  • Experience with high voltage (110V, 220V) is a plus
  • Working knowledge of regulatory requirements is a plus (US and International: UL, CE, etc)
  • Experience in working with contract manufacturers in Asia is a plus

KEY ATTRIBUTES NECESSARY FOR SUCCESS:

  • Strong critical thinking
  • Inquisitive and self starter
  • hands-on
  • Attention to detail
  • Can-do attitude
  • Prioritization skills to work on “Important but not urgent”
  • Excellent communication skills, including communication with English as a second language
  • Flexible team player

EDUCATION:

  • Bachelor’s or master’s degree in Electrical Engineering, Mechanical Engineering, or equivalent degree.
  • Concentration in Smart Products,  Mechatronics, Robotics is a plus.

PERKS AND BENEFITS:

  • Rare and Exceptional Experience:
    • Exposure to and elbow-deep experiences in what it takes to bring a physical product to market
    • Involved in and eventually lead product development all the way through: from initial conception to display in retail store
  • Small, fun and dynamic environment
  • Competitive PTO plan
  • Generous restricted stock option plan
  • Health, Dental and Vision Insurance
  • Unlimited specialty coffee beans
  • Close proximity to Mission district and BART stops in San Francisco

The location of this opportunity is in San Francisco, CA.

Please send your resume to Jake Miller (jake@fellowproducts.com) with the subject line, “Mechatronics Product Engineer”.

Graphic Designer/Photographer

A bit about Fellow

First, what we are not:

Fellow is not a tech start-up and will not be worth $4 billion dollars in three months. Ain’t going to happen folks. Fellow does not offer a free shuttle, onsite meals, or gym memberships. Sorry. Although on occasion you will be required to lift 15 pound shipping boxes, so I guess that counts as a free workout. We just want to be transparent from the get go.

What we are:

Fellow aims to bring thoughtfully designed products to people around the world. We are focused on coffee products that enhance or simplify the brewing process and experience.

A bit about Fellow’s marketing team:

Fellow’s marketing team is responsible for the design and art direction of core communications across retail, web, packaging, and events. Working in a highly collaborative manner, two primary focuses of the marketing team is Fellow’s brand strategy and to define the look and feel of all Fellow product imagery through experimentation, critical thinking, and attention to detail. The Graphic Designer role is an integral member of the team creating innovative and compelling work from ideation to execution. In this role, you will be instrumental in developing work that inspires both current and potential customers.

Key Qualifications

  • 2-6 years of design experience with a growing ability to develop innovative creative work across a broad range of media. Must have a working knowledge of graphic design, branding, photography, and art direction as it pertains to print, digital, and motion.
  • Resourceful – we’re a small, scrappy team. The amount of creative work we produce is disproportionate to our size. We do this by being nimble and incredibly resourceful. You are a good multi-tasker with the ability to manage multiple projects simultaneously and meet deadlines with frequent interruptions and changing priorities.
  • You are naturally curious and passionate about design — with a keen awareness of the evolving landscape of available tools, technologies, resources, and trends.
  • You are a motivated and driven designer that collaborates well with a team to find simple solutions to complex problems.
  • You are a strong communicator that is able to articulate ideas in a clear manner, engage in healthy debate, and accept directional feedback.
  • You have digital photography experience, both shooting and editing – preferably product photography.
  • Excellent skills with design software, primarily the Adobe Creative Suite (Illustrator, Photoshop, InDesign).
  • Videography skills are a major bonus.

Description

We’re looking for a talented designer with experience working on consumer goods to be a vital member of our marketing team. You understand the importance of being a brand guardian and how to bring that brand to life creatively. You have design experience with packaging, retail, print, web, social media marketing and brand identity, and are abreast of innovative design trends and technologies. You are comfortable working both in the details as well as the bigger-picture. Able to multitask on design projects that require both conceptual and functional thinking with a tireless work ethic. React quickly to new information, opinions, and direction to strategically pivot when necessary.

Education

BA or BFA degree in Graphic Design or a related field preferred.

Additional Requirements

Portfolio required

Please send resume + portfolio to hanna@fellowproducts.com with subject line “Graphic Designer”

Fellow Store Sales Associate

We are looking for a friendly, driven and knowledgeable retail Sales Associate to join the team at Fellow’s first-ever showroom and retail location! Fellow offers an elevated and considered approach to brewing coffee, and now has the opportunity to share our designs in person with coffee lovers and professionals alike- And right here in San Francisco; the heart of one of the most thriving coffee communities in the world.

 

About You:

  • Loves and possesses reasonable knowledge of and experience with specialty coffee
  • Passionate about design and quality
  • Great with people
  • Constructive problem solver and thinks quick on your feet
  • Comfortable with going through pour-over demos with guests
  • Receptive to constructive feedback
  • Reliable and demonstrates good decision quality
  • Fluent in english

 

Responsibilities:

  • Greet guests as they enter the store, offer guidance and support
  • Possess a thorough understanding of our products and effectively communicate this with customers
  • Use knowledge and resources to answer questions
  • Handle and maintain shop space and brewing equipment
  • Strive for customer engagement and satisfaction

Education/ Experience:

  • Highschool diploma
  • Customer service experience
  • Specialty coffee experience
  • Open to constructive feedback and education

 

Part Time Positions Available (14-25 hrs /week)

Hourly compensation based on experience

Please email jessica@fellowproducts.com with resume

 

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