Open Position: Account Manager
Location: San Francisco, CA
At Fellow, an Account Manager is the link between our products and the incredible retailers that sell them. You are the face and voice of our brand to the outside world… so stay away from garlic.
In all seriousness, much of Fellow’s growth stems from our thriving wholesale business. We need go getters to evangelize for Fellow and get our product in more doors: from coffeeshops to retail stores like William Sonoma to hotels and restaurants. This hire will be joining a team of four account managers upon whose shoulders world domination rests. It will report to the VP of Sales and Operations.
Inbound Account Management: Each day Fellow receives requests from retailers and coffeehouses from around the world to sell Fellow products. After screening each lead to ensure a fit with the Fellow brand, you will work to close the sale and provide exceptional customer service and operational support. After the initial order, you will work to grow the relationship overtime.
Good ole’ fashion hunting: This will come as no surprise but in sales, you sell. Sometimes this means identifying and reaching out to top prospects. At Fellow we don’t cap your upside; the more you sell, the more you earn.
Account Management: It’s not all about new clients; you’re also responsible for growing your business with your existing accounts. Deliver exceptional customer service and operational support and you’ll reap the rewards for years.
Build Channel Strategy and Pursue Opportunities: Fellow has just started to consider opportunities outside of traditional coffee shops and distributors. A strong hire will proactively build strategy for these new channels and pursue opportunities they uncover.
Tradeshow Marketing: Fellow attends more than 10 tradeshows annually. The Sales Manager will attend a number of these and hustle from sunrise to sunset to produce as many qualified leads as possible. After each show, you will follow-up directly with each lead and work to close the sale.
Partnerships: Fellow is always interested in partnering with wholesale accounts in new and different ways. It’s your job to identify these opportunities, pitch them to the team, get approval and run with it.
A bit about Fellow
First, what we are not:
Fellow is not a tech start-up and will not be worth 4 billion dollars in three months. Ain’t going to happen folks. Fellow does not offer a free shuttle, onsite meals, or gym memberships. Sorry. Although on occasion you will be required to lift 15 pound shipping boxes, so I guess that counts as a free workout. We just want to be transparent from the get go.
What we are:
We’re a handful of nerds in love with coffee and obsessed with product design. We’re here because you should never have to choose between aesthetics and functionality. Whether you’re a coffee aficionado or a beginner, we believe everyone should have fun with the craft of brewing.
Fellow began as a Kickstarter campaign in 2013, by our founder Jake Miller. Today we are a mighty ~20 person team made up of product, marketing, sales, operations/finance, customer service, and retail specialists. We opened our first flagship store in 2017 in San Francisco’s Mission District. We call it the Playground, and created it to be a space where customers can brew and test our products, share coffee tips, take a class, or just talk shop. Recently we’ve been making waves with our award-winning product, the Stagg EKG, which won the Red Dot Award in April 2018. Our small startup is continually growing and rapidly expanding its portfolio of coffee and tea brewing products.
A bit about you:
You love to delight the customer and make it your mission to provide excellent customer service to all of your accounts. Aggressive sales goals motivate you instead of intimidate you. At the end of each week you are excited to share your sales numbers with the team. You’re confident and seek out challenges. A “no” to you means that you are just that much closer to a “yes” from the next customer. You have a passion for design and enjoy nerding out over cool features and benefits. You like coffee. You’re scrappy. The thought of working for Big Business repulses you. Your middle name is “Strategic problem solver who is really good at getting things done.” The reality is there are many things that need to get done and only a couple people to do the lifting. You are quick to help in anyway possible.
3 -5+ years of experience selling physical products
Familiarity with Excel, slides
Prior experience at a start-up is a plus
Please email resumes to email@example.com with “Account Manager” in the subject line.