Exchanges & Returns

Our policy lasts 30 days. If 30 days have gone by since you received the item, unfortunately we can’t offer you a refund or exchange.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@fellowproducts.com with your Order Number and the description of the damaged items you wish to exchange. We will send you a Return Authorization Number and instructions for how to proceed with your exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, wrapped the same way it arrived to avoid shipping damages.

We do not offer exchanges or refunds on items not bought directly from fellowproducts.com. Please contact the store in which the products were originally purchased from for assistance with these transactions.

*** To process your return you must request a Return Authorization Number from by emailing email hello@fellowproducts.com to ensure you receive a replacement or refund. *** 

Refunds (if applicable)

Please email us at hello@fellowproducts.com with your Order Number and the reason for your return. We will send you a Return Authorization Number and instructions for how to proceed with your return.

Once your return is received, within 2 weeks it will be inspected and we will send you an email to let you know if your order is approved or rejected for the refund. We will only refund the cost of the products purchased from our website.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5-10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fellowproducts.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Wrap the product the same way it arrived to avoid shipping damages. Any shipping damages that occur from incorrectly packaging the product will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.