FAQs

• What is Fellow Coffee Subscription?

  How does the subscription work?

  Fellow curates amazing coffees according to your preferences and sends freshly roasted whole bean coffees at the frequency you specify. We will notify you a few days before your subscription renews to let you know which coffee we’ve chosen for you and allow you to make any changes before the order is confirmed. Once confirmed, your coffee is roasted and delivered fresh to your door. 

  What’s the difference between Fellow Coffee Subscription and Fellow Drops?

  Coffee Subscription works like a traditional subscription. Fellow sends you freshly roasted coffees periodically and your subscription continues until you cancel. Fellow Drops is a separate service that sends you one coffee recommendation per week via text. Simply respond if you want the coffee pick that week but text back quickly, we often sell out of these limited Drops!

• Gifting Coffee Subscription

  How do gift Coffee Subscriptions work?

  Gifters can purchase a Coffee Subscription for someone else by prepaying for a certain number of bags. Gifters check out and specify who the recipient is, when to notify them of their gift, and add a gift note. Recipients will receive their gift on a specific date specified by the Gifter and will set up their account and claim their gift. 

  Do gift recipients get to choose their coffee?

  Recipients can make changes to the type of coffee, roast profile, the frequency their subscription is sent, and other parameters when they set up their account and claim their gift. You cannot choose the exact coffee you’ll receive but you can skip the shipment and see what’s in store for your next shipment. 

  What if a gift recipient already has a subscription?

  Recipients can pause or cancel their ongoing active subscription and use their gifted Coffee Subscription for a set amount of time. Then after the gift Coffee Subscription has been exhausted, Recipients can reactivate their previous ongoing Coffee Subscription to continue receiving coffee. All of these changes can be done in the Recipient’s customer account.

• Managing Your Subscription

  How do I cancel my subscription?

  Log into your account on fellowproducts.com and navigate to the Subscriptions tab to manage your subscription. You can cancel as well as reactive your subscription in your customer account. 

  How do I pause my subscription?

  You can’t pause but you can skip coffee shipments until you’re ready to resume your subscription. To skip your next shipment, log into your customer account and navigate to the Subscriptions tab and you can manage and skip your next shipment there.

  Will you tell me which coffee is coming? 

  Yes you will be notified via email several days before your subscription renews and your order is placed. The email will include the coffee that Fellow has selected for you, the price, and where you can find more information. 

  How do I change my next order date?

  Log into your account on fellowproducts.com and navigate to the Subscriptions tab to manage your subscription. You can change your next order date at any time in your customer account. 

  How do I change my subscription shipping address?

  Log into your account on fellowproducts.com and navigate to the Subscriptions tab to manage your subscription. You can change your subscription shipping address at any time in your customer account. 

  What payment methods do you accept?

  We accept all major credit cards as well as Shop Pay, Amazon Pay, PayPal, and Google Pay. 

  How do I change my payment method? 

  Log into your account on fellowproducts.com and navigate to the Subscriptions tab to manage your subscription. You can change your payment method at any time in your customer account. 

• Pricing and Billing

  How much does the Fellow Coffee Subscription cost?

  The price of each coffee is the retail price of the coffee plus shipping and the retail price will change for each shipment. When you sign up for Coffee Subscription, there will be a range of retail prices for each plan so you know what price to expect. 

  How much are the gift Fellow Coffee Subscriptions? 

  The cost changes for a gift depending on how many bags of coffee are included and the type of coffees designated. Shipping is included in the price of all gift subscriptions. 

  How much is shipping?

  Shipping is included in the gift Coffee Subscription. Shipping is separate for the pay-as-you-go ongoing Coffee Subscription. It costs $5 per shipment when you have 1 or 2 bags in a shipment and $10 per shipment when you have 3 or 4 bags in a shipment. 

  When will I be charged? 

  You will be notified a few days ahead of time that your subscription is about to renew. You have an opportunity to manage your subscription, including skipping the shipment or changing the order date. You will be charged when the order is placed. 

  Will I be notified of an upcoming charge?

  Yes. You will receive an email a few days before your subscription renews and you have 48 hours to make changes to your subscription before you are charged. The email will have information on your upcoming coffee and instructions on how to manage your subscription. Skip a shipment, change the order date, and manage other aspects of your subscription in your customer account at any time. You will only be charged if the order is placed. 

  Can I cancel my order?

  You can skip shipments or change the order date at any time before the order is placed. Once the order is placed, your coffee has already started roasting and shipping and you are unable to cancel the order. Get in touch with our customer service team for any further questions related to canceling a placed order.

• Shipping

  How much does shipping cost? 

  Shipping is included in the gift Coffee Subscription. Shipping is charged separately for the pay-as-you-go ongoing Coffee Subscription. It costs $5 per shipment as a general rule. 

  How long does it take to receive my coffee?

  Once your order is confirmed, the roasters take a couple days to roast your coffee fresh and ship it. You will receive tracking information once the coffee has shipped. You can expect delivery 3-7 business days after the order is placed. 

  What carriers do you use?

  Coffee is roasted to order and shipped fresh from our roaster partners themselves. Most of our roasters ship USPS. 

  Where do you ship to?

  We ship anywhere in the U.S. and typically roasters ship USPS so P.O. Boxes, Miliary, and Territories are eligible.

  Where is my coffee order?

  You will receive tracking information for every coffee we send you a few days after order placement. For more questions on finding your coffee order, please get in touch with our customer service team.

• Getting Help

  How can I get in touch with you?

  Check out the Support tab at the top left of our website or email us anytime at hello@fellowproducts.com. Our customer service team is here to help you with all of your needs. 

  What should I do if there is an issue with my coffee?

  Get in touch with our customer service team and we’ll do our best to make the situation right. Check out the Support tab at the top left of our website or email us anytime at hello@fellowproducts.com.