Returns, Exchanges, and Cancellations

 

Holiday Returns Policy Update:

Our standard returns window will be temporarily extended to give our customers the ability shop early for the holidays!

Our 2022 Extended Holiday Returns policy requires that items purchased between November 15, 2022, and December 31, 2022, are returnable through January 31, 2023.

Although the returns window for most orders is extended, the returns eligibility for all orders remains the same.  For more information on our returns policy and to view the returns eligibility for each category, go to the Returns Policy FAQ.

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We work hard to provide you with the best gear, guidance, and coffee to make specialty coffee a language you can speak. If you’re not happy with your Fellow experience, we are here to make it right!

Ready to go? Start a return or file a warranty claim here

Want to learn more about our return and warranty policies? Read on…

Warranty claims

If you are experiencing any functional or cosmetic issues with your Fellow product, please file a warranty claim here and we will make it right. You will need your original order number and/or proof of purchase, so have that handy! If you received your Fellow product as a gift or lost your receipt, don’t stress  – contact us and we’ll help you track it down.

For warranty coverage periods, please see the table below or visit our warranty page for more information.

 


Product Type

Standard Warranty Period

Warranty with Product Registration

Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder


New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Ode Brew Grinder Gen 2

1 year


2 years

2 years


3 years

Non-Electric: Stovetop Kettles, Ceramics, Glassware, Travel Mugs, Coffee Storage, Brew Burrs, Drippers, French Press, and any other non-electric products.  

30 days

n/a

 

Returns

If you’d like to return your Fellow product but do not have a warranty claim, you may do so within 30 days of the original purchase date. Returns within this time period can receive a refund or a Fellow gift card of equivalent value. 

Products must be in their original condition in order to be eligible for a refund. 

We offer return shipping via UPS for $15 for electric products and $5 for non-electric products purchased and delivered within the United States. If you opt to receive a Fellow gift card instead of a refund for your return, we’ll waive the return shipping fee! We cannot provide return labels for orders shipped outside of the United States. International customers are responsible for the cost of return shipping.

Refunds are issued after your returned item is scanned by UPS.  All refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on your financial institution. 

Please note that the following items are final sale and cannot be returned:

  • Coffee
  • Personalized products
  • Rebrew products from our refurbished collection purchased on or after October 17, 2022

Fellow gear in the above list is still covered by our warranty policy, so if you are experiencing a functional or cosmetic issue, please file a warranty claim.

Returning a gift

If you received a Fellow product as a gift, congrats on having awesome friends! If you’d like to return it, we accept returns of gifts purchased on fellowproducts.com. Please contact us and have your friend’s name or email address ready so we can look up the order. Don’t have that handy? Don’t fret – reach out and we can help you out with store credit. 

Cancellations

Thanks to our hard-working Operations team and partners, we process your order as soon as it is placed on fellowproducts.com, and thus we are unable to offer order cancellations. We think you’ll love your Fellow gear once it is in your hands! But if for some reason you don’t, you may return it to us in accordance with the return policy outlined above.