Update: July 20
We are still experiencing COVID-19 related order processing delays. Our standard fulfillment timeline is now 48 hours for orders placed Monday-Friday.
You will receive a notification when your order has shipped. Thanks for bearing with us!
April 29th 2020 - Although our business is experiencing some changes due to COVID-19, we are still fulfilling and shipping your orders as fast as we can.
Due to increased order volume & some new procedures implemented to ensure everyone’s health, we are operating at a slightly reduced capacity. We are working Monday to Friday to ship out orders, and almost all orders ship out between 1-3 business days after they are placed.
Thank you for your support.
If you have any questions about your order, please submit a ticket through our Helpdesk and someone will get back to you.
Please be aware we are also a little backed up on replying to Helpdesk questions. Our average response time is 48 hours now (slower than our usual <12 hour response time, again due to increased volume and new work arrangements).
Rest assured we are working to help you as fast as we can given the current conditions!