Fellow Limited Warranty — Terms & Conditions

1. Scope of Warranty

This Limited Warranty ("Warranty") is provided by Fellow Products, Inc. ("Fellow," "we," "us," or "our") to the original consumer purchaser ("you" or "consumer") of a Fellow-branded product ("Product") purchased new from Fellow or a Fellow-authorized retailer. This Warranty guarantees that the Product will be free from defects in materials and workmanship under normal use for the warranty period specified below, beginning on the date of original purchase.

This Warranty applies only to Products purchased and used in the United States. It does not extend to Products purchased in these jurisdictions but used or transferred outside of them, nor to Products purchased or used outside the United States and Canada.

2. Definitions

• "Product" means any Fellow-branded electric or non-electric good covered under this Warranty.

• "Warranty Period" means the period of time, measured from the date of original purchase, during which this Warranty applies, as set forth in Section 3.

• "Defect" means a failure of the Product to conform to Fellow's specifications due to faulty material or workmanship, occurring under normal use and in accordance with the Product's instruction manual and care instructions.

• “Refurbished” means a unit or part that has been previously owned or used and has been inspected, reconditioned, and tested to meet Fellow's quality standards for performance and function.

3. Warranty Period

Mulberry Extended Protection: For select electric products, customers can purchase a Mulberry protection plan (within 90 days of purchase) that extends coverage beyond the standard 2-year electric warranty to 3 or 5 years, depending on the plan selected. Mulberry plans cover things like power surge and electrical failure damage, and claims can be filed directly through Mulberry's dashboard without a receipt.

Rebrew (Refurbished) Products: Rebrew items carry the same warranty period as the original product (2 years for electric, 1 year for non-electric), but coverage is limited to functionality mechanical and electrical performance issues. Cosmetic imperfections (minor scratches, marks, discoloration) are expected with refurbished gear and are not covered under warranty.

For full details on either program, visit our Warranty page.

4. Eligibility Requirements

To be eligible for coverage under this Warranty, all of the following conditions must be met:

1. You must be the original consumer purchaser of the Product.

2. You must have purchased the Product through Fellow directly or through a Fellow-authorized retailer.

3. You must provide the original sales receipt or proof of purchase acceptable to Fellow.

4. You must have purchased and used the Product in the United States.

5. You must have used the Product only as intended and in full accordance with the care and safety instructions provided with the Product.

This Warranty is extended solely to the original consumer purchaser and is not transferable. Any Product repaired or replaced under this Warranty will be warranted for the balance of the original Warranty Period or ninety (90) days from the date of such repair or replacement, whichever is longer.

5. Effect of the Warranty

1. If a Product is found to be Defective during the applicable Warranty Period, Fellow will, at its sole discretion, (i) repair the Product using new or refurbished parts, (ii) replace the Product entirely with a new or refurbished product of equal or comparable functionality at no additional charge, (iii) send replacement parts for defective parts, or (iv) reimburse the consumer the original purchase price.

2. If a replacement Product or part is unavailable at the time a claim is processed, Fellow may, at its sole discretion, provide a reasonably comparable substitute Product or a refund, which shall fully satisfy Fellow's obligation under this Warranty for that claim.

3. Repair, replacement (in full or in part), or reimbursement under this Warranty is the consumer's sole and exclusive remedy for a Defective Product.

4. The provision of a replacement Product or reimbursement terminates any further warranty obligation with respect to the original Product.

5. Warranty service may be fulfilled on an exchange basis. A replacement Product may be new or refurbished and need not be the same physical unit you sent in. Any Product or part replaced under this Warranty becomes the property of Fellow.

6. Any repaired or replacement Product is warranted for the remainder of the original Warranty Period or 90 days from the date of warranty service, whichever is longer.

6. How to File a Warranty Claim

To submit a warranty claim, visit returns.fellowproducts.com/warranty/fellow-warranty-claim and provide your proof of purchase along with a description of the issue. Fellow will evaluate the claim and notify you of the outcome and next steps. 

As part of the claims process, the following conditions apply:

• Fellow may request evidence of the reported issue, including photos or videos, before approving a claim.

• Fellow may require you to return the Product before a repair, replacement, or reimbursement is issued.

• Any returned Product will be inspected upon receipt and must be returned complete, with all original parts and components, and free from damage unrelated to the reported defect.

• If a returned Product is incomplete or arrives with additional damage beyond the reported defect, Fellow reserves the right to deduct the cost of the missing components or damage from any refund owed, or to charge you for the repair or replacement provided.

Where an advance replacement is offered and elected, Fellow will provide a replacement Product before the defective Product is returned. In such cases, you will be charged for the value of the replacement, and this amount will be refunded upon Fellow's receipt and inspection of the returned Product. If the defective Product is not returned within the timeframe specified at the time of the claim, or is returned incomplete or in a condition inconsistent with the reported defect, Fellow reserves the right to retain all or part of the amount charged.

7. What This Warranty Does Not Cover

This Warranty does not apply to, and Fellow shall have no obligation with respect to, any of the following:

• Damage caused by accident, misuse, abuse, improper care, or negligence.

• Normal wear and tear, including cosmetic wear (e.g., scratches, staining, discoloration) that does not affect function.

• Repairs, modifications, or alterations performed by anyone other than Fellow or a Fellow-authorized service provider.

• Use of accessories, replacement parts, or attachments not authorized by Fellow.

• Operation using current or voltage other than what is specified for the Product, or connection to irregular power sources.

• Failure to follow the cleaning, care, or safety instructions provided with the Product.

• Products for which no valid proof of purchase is provided, or for which the Warranty Period has expired.

• Products purchased from a retailer not authorized by Fellow, including unauthorized third-party marketplaces, resellers, or auction sites.

• Products purchased for commercial use (e.g., in a restaurant, hotel, office, or other business setting), as opposed to personal household use.

• Products distributed through collaborations, special releases, or corporate/custom programs that are not sold directly by Fellow (e.g., limited-edition collaboration items, customized/branded products distributed as corporate gifts or promotional items).

• Products purchased within and transferred outside of the United States or purchased outside the United States, its territories, or Canada.

• Damage to any part due to non-manufacturer defects such as drops, spills, extreme temperature, or mishandling during transportation

• Damage caused by acts of nature (e.g., fire, flood, lightning, power surge).

• Products where the serial number, date code, or model number has been removed, altered, or made illegible.

• Products returned by the customer to Fellow, not using a Fellow provided shipping label, that are lost or damaged in transit (see Section 6 for return and inspection requirements).

• A Product for which a replacement or reimbursement has already been issued as a final resolution of a prior claim.

8. Disclaimer and Limitation of Liability

The consumer's sole and exclusive remedy under this Warranty shall be as provided by the provisions, terms, and conditions set forth herein.

To the maximum extent permitted by law, none of Fellow, its parent or other holding companies, subsidiaries, or affiliates, nor its authorized distributors, retailers, or service providers, nor any of their respective officers, directors, agents, or employees, shall be liable for any incidental or consequential losses or damages, including without limitation damages or losses arising from travel, lost time, perishable goods, loss of revenue, business, profits, goodwill, or contracts, business interruption, or any other pecuniary loss, or any costs, expenses, or other claims for compensation resulting from such loss; or any other loss or damages arising out of any malfunction of any Product or otherwise resulting from the use of the Product, whether in contract, tort, or otherwise.

Except as stated in this written Warranty, Fellow makes no other express representations or express warranties of any kind. Any implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the duration of this written Warranty.

The consumer acknowledges that the consumer is informed of and aware of his or her rights and obligations under any applicable local, state, and other laws governing the purchase and use of the Product. Through this Warranty, Fellow provides limited and specified rights to the consumer in connection with the Product. Consumers may also have other applicable rights with regard to the Product and this Warranty, which vary from jurisdiction to jurisdiction and which are not otherwise set forth herein.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

9. Other Terms

1. No other express warranty is made on Fellow's behalf by any retailer, distributor, agent, or other third party.

2. This Warranty is the only express warranty made by Fellow with respect to the Product and replaces all other agreements, representations, and warranties, whether oral or written.

3. If any provision of this Warranty is found unenforceable, the remaining provisions remain in full force and effect.

4. Fellow reserves the right to update or modify this Warranty at any time; such changes will not affect coverage for Products purchased prior to the change.